You can return new, and unworn merchandise, in its original condition, within 20 days of purchase. Shipping charges are non-refundable, unless the reason for return is a result of our error or manufacturing defect. Please email Sonder at email@example.com before shipping your return; include your order number and reason for return.
For exchanges, please note in the email what you would like to exchange for. The exchange must be for a product of equal or lesser value. Please note that if your exchange item may be out of stock, by the time your return is received, which then we will contact you via email to go over your options.
Please allow up to 10 business days for processing from the time your return item(s) to us. For exchanges you will get a email confirmation once the items are on their way out to you.
We recommend having a tracking number on all returns/exchanges, as we are not liable for lost packages.
Please send return/exchanges to:
165 Kingsborough Ct